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FAQ

1. What can I pay for?

Payment Methods

All orders are charged in $USD.

We accept Visa, MasterCard, bank deposits and PayPal. All transactions via Visa or Mastercard are to be done through Paypal, a secure online payment gateway that encrypts your card details in a secure host environment.

If ordering from international destinations you may incur foreign currency charges from your banking institution. Please contact your bank to learn more about these fees.

2. TAXES

For international orders, import duties, taxes, and charges are not included in shipping cost. Please check with your country's custom office prior to your purchase.

Don't worry. If it's the United States, No more than 800 dollars, there will be no taxes, fees and duties .

Import Duty and Sales Tax charged by your country

Many countries charge two kinds of tax when you import from overseas: sales tax (VAT) and import duty. Generally, these two taxes are not very high and the payable amount of tax is based on the value of the goods (and occasionally the shipping).

3. Delivery

We offer free shipping for all orders

No. Country Estimated Transit Time (Working Days)
1  United Kingdom 6-9
2 Austria, Belgium, Denmark, France, Germany, Ireland, Luxembourg 6–10
3 Czech Republic, Romania, Switzerland, Slovakia, Slovenia, Spain, Greece, Hungary, Iceland, Italy, Portugal 7–10
4 United States, Canada 7–12
5 Russia 14–24
6 Australia 5–8
7 Lithuania, Latvia, Estonia, Finland, Norway, Sweden, Belarus, Ukraine, Poland 9–14
8 Other countries 6–22

* Orders placed will be shipped out within 2 business days.

* Orders placed after the cut-off time or on weekends/public holidays will be processed the following working day. Orders dispatched on Friday will be delivered the next working day.

* Delivery times are estimates and are to be used as a guide only. Delivery can take longer than expected due to customs clearance procedures in certain countries.

4. ORDER MAXIMUM

Due to high demand for products, we currently limit purchases to one bag in each style and colour per customer.

5. CHECK OUT

Products on Sunbird bag are sold on a first come, first served basis. Items in the cart are only reserved when you begin the checkout process, when the item will be reserved for 5 minutes to allow you to complete your purchase Sunbird bag.

6. Shipping address

Must fill in the recipient's address, address or express mail delivery details of the address. The address must be completed in full detail and can not be a PO box.

7. How can I track my order?
As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that you will be able to track your order under “My Orders” when you log in to your Sunbird bag account or by clicking the tracking link in your shipping confirmation email. Please allow up to 24 hours for tracking to activate.

8. If you have any other questions

We will reply to you as soon as possible, please contact us info@sunbirdbag.com